Yes, we will charge for re-renders if there was a problem with the file. We are not responsible for any rendering anomalies, such as bugs in the ..
[Option 1- Upload Your Files And Submit a Test On Our System] Once you submit your test, click on the job to pull up the detail of the render tim..
Yes, you will need to purchase render points to begin rendering. You can choose from our render packages or input a specific amount you want to p..
Killing the job will stop all running frames and we will not bill for the time used. We will bill for the completed frames, unless you encounter ..
Yes, we bill for test renders, when you register for an account we provide $20.00(-13 render points) of render credit that can be used for testin..
We do not offer refunds on unused render points from pre-paid purchases. We do not offer refunds for customer related errors such as:
Our high memory machines are available for renders that require more than 32GB of RAM. The high memory machines have up to 96GB of RAM. A 15% add..
When you pause your job, our system will finish rendering any frames that have already started rendering. No machines will be applied to your job..
Our after hour tech support fee is $75.00 USD per hour. Our office hours are Monday-Friday 9:00 a.m. to 6:00 p.m PST.